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Where Quality Counts…

Most companies and organisations value quality in personnel, products and services, ESS is no exception. We provide class leading instrumentation to the very highest standards and specifications. We work with you, our customer, to ensure you maintain excellence within your application and the cost of ownership of the instrumentation is quickly offset by cost reduction in the application itself.

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Service Contracts and Visits

Telephone and Email Support

You are always welcome to call or email ESS for free technical support and advice on any MS product.

Service Agreements (Contracts)

Service agreements (or contracts) offer significant advantages over breakdown maintenance approaches.  ESS offers a range of service agreements covering you from a single instrument to an entire department or site(s).  Different levels of cover are designed to meet the needs of our wide customer base.

Contract holders also benefit from discounted spare parts, upgrades and training packages.

We take after sales service seriously at ESS and we have always considered support to be one of our great strengths.  At ESS our relationship begins with the sale and continues, as it has with many of our key accounts, for years to come.  We offer support at all levels from spare parts supply right through to 24/7 cover with full on-line diagnostics (via internet) direct from our field engineers.

You can choose contract based support with advantages for spares supply and training or you can just call us when you need us.

We operate a full field service organisation world-wide or you can opt for excellent return to base servicing.  All service work is backed by a three month warranty.

Quite apart from this, all of our work is done within the BS EN ISO 9001:2008 quality assurance framework, to which we are assessed annually.

  • Preventative -  This agreement is for scheduled maintenance at agreed intervals. The interval is determined on the application and the equipment that is in use.
  • Standard – This agreement covers both scheduled maintenance and emergency visits.
  • Rapid – Improved variation of the standard contract with guaranteed “time to site” for emergency visits.
  • 24/7 online -  The ultimate service contract, with 24 / 7 support, direct engineer access, online support and software upgrades,  guaranteed response times. If yours is a critical process contact us today to discuss this contract.
  • Mix and Match – These are service contracts that are tailored to individual users, and are a combination of some of the options that are detailed above, so rather than offer “template contracts” we will work with you to construct a service contract that exactly meets your requirements.
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