Service Contracts / Visits

At ESS, we are firm believers in prevention is better than cure.  We aim to give your instrument maximum up-time throughout its life, enabling you, our customer, to maximise your return on investment.

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Service and support are the backbone of our business, and our goal is to provide levels of support that are unsurpassed in the industry.  We offer a range of service contracts to suit your requirements, and are more than happy to tailor packages to suit your individual needs.  Our service contracts ensure that your instrument remains in the best operating conditions possible.

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In addition to contracts, we offer a full in-house repair and refurbishment facility for our own instrument range and all instruments manufactured by VG Quadrupoles, some Thermo Quadrupole models and Pfeiffer, see Factory Repairs.

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We are firm believers in the adage that “Prevention in better than the cure” and we will do our utmost to ensure that your instrument is operating at optimal condition.  ESS pride ourselves in working with customers to provide the best service cover available.

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We recognise that each customer’s requirements are individual, whether this is in terms of instrument usage, application conditions or location.  We want to provide support cover to suit your needs, and are happy to discuss these with you in order to provide the best support package that fulfils your requirements.

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Below is an example of some of the service support options that we provide. You can choose as much, or as little, from the examples below. Contact us we will be happy to help you in customising your service and support package.

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• Service Contract - Preventive maintenance visits with all parts included

• Service Contract-Preventive maintenance visits with some parts included, others available at discounted prices

• Service contract Emergency visits with guaranteed response times.

• Non-contract Emergency visits

• Training - At customer site

• Training- At ESS

• Application training

• Help with method development

• On-line support

• Spare parts support

• Software upgrades

• Automated software automation packages available.

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Get in touch with us now to ensure you get the best package to suit your requirements.